![]() I recently have gone through so many obstacles with this service. Where does that leave the student and parent who has done everything they were supposed to do? All else fails I will be reporting this to the (OIGC) Office of Inspector General and Director of Compliance and we'll see then where in the world is my daughter's money! Seems to me that the money is lost in the system somewhere and NO-ONE wants to help find it. I am livid at the lack of due diligence on Bank Mobile and Bethune Cookman University in this matter. Bali did everything she could to release the call without resolving the problem/issue. When we asked if Ms.Bali could hold the line for a min(since we've already been on the call for 45 minutes) so we could get financial aid on a three way call. Bank Mobile insist on that everything is falling back on the school. The school financial aid advised that they have released the funds to Bank Mobile for them to issue the check or any deposits. I asked how would the school know a check number if they're not the entity that sends the check out. We advised that we don't have one and the school didn't give us one. We talked to Marge(Service Associate) and Bali(Marge's manager) they both gave us the run around that they didn't see our refund after we gave them all of the information that was given to us by the school. receives funds from your school.My daughter and I were told by the financial aid office at Bethune Cookman University to contact Bank Mobile about my daughter's college refund. If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BMTX, Inc.
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